At First Hospitality Group, the Super Bowl Award is our highest recognition for outstanding performance in Guest Satisfaction and GOP. For the team at the Hilton Garden Inn Minneapolis Downtown, it means so much more. To say that it’s been an uphill battle doesn’t begin to cover it, but under the leadership of Ryan Caldwell, Sylwia Oak, and Andrea Krawczyk this key asset has made a remarkable turnaround. We are so proud to be able to celebrate this team’s first ever Super Bowl win!
Despite inheriting a property that was underperforming to budget with guest scores that continued to sink further and further, Ryan and his team have been able to spin their circumstances into gold. They’ve increased GOP by over $600,000 since last year and grew sunken Guest Scores to +2.7 above the brand. It just goes to show that nothing – no amount of time or money – can take the place of a truly strong leader. My pride and appreciation for this team swells when I think of how far they’ve come and how far I know they will go. Hopefully, “better late than never” applies to this deep congratulations from us to all of you.