For the second time in twelve months, the Hyatt Place Des Moines Downtown received our quarterly Super Bowl Award, measuring best in guest satisfaction and GOP. So why the success? Well, it’s not really about the “why,” it’s about the “who”.
Talent is what separates good from great leaders. It is the driving factor in any organization. However, only 1 in 10 people possess the unique combination of talents needed to manage effectively. If you have the ability to identify and hire highly talented people, you will create a strong level of engagement by way of self-motivated managers. These highly talented managers tend to focus on strengths verses weakness, which in itself is a powerful thing. They also will surround themselves with other highly talented people. It is this approach that has a profound impact on engagement. Subsequently, engagement has a profound impact on just about everything else that matters to an organization’s long term viability. According to Gallup, in the workforce today, only 35% of managers and 30% of employees are engaged, so having leaders who take this approach is crucial.
Jared Heglin is exactly that type of leader who surrounds himself with highly talented managers. In his time there, he has taken the Hyatt Place to a new level. Preceding this success, it was his leadership that setup the Radisson Hotel & Conference Center, Kenosha to win “Hotel of the Year” in 2014. He has already been on the highly prestigious Inner Circle Trip two times. And did I mention that he’s only been with us for 3 years?
Congratulations to Jared and his engaged and talented team members!